Privacy Policy
Battersea and Wandsworth Chiropractors
Effective date: 4.2.2026
Battersea and Wandsworth Chiropractors is the trading name of Reflex Health Ltd. We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, enquire about our services, book an appointment or receive care at our clinic.
We handle personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as amended by applicable legislation.
1. Who we are
Data Controller: Reflex Health Ltd
Trading as: Battersea and Wandsworth Chiropractors
Address: 207 St Johns Hill London UK SW11 1TH
Email: info@wandsworthchiro.co.uk
Telephone: 020 7228 7822
Website: wandsworthchiro.co.uk
For questions about how we use your information, please contact us using the details above.
2. What information we collect
We may collect different types of information depending on how you interact with us.
Information you provide directly
This may include:
• Your name
• Telephone number
• Email address
• Address
• Date of birth, where relevant
• Information submitted through website contact forms
• Appointment and booking information
• Enquiries and correspondence
• Marketing preferences
Information provided when you become a patient
If you register with us or receive healthcare, we may collect:
• Medical and health history
• Information about symptoms, injuries and relevant conditions
• Examination findings
• Clinical notes and treatment records
• X-rays, imaging and posture scans
• Information relevant to providing safe and appropriate care
• Correspondence with other healthcare professionals where appropriate
• Payment and billing information
Health information is treated as special category personal data and is handled with additional care.
Information collected automatically
When you visit our website, we may collect limited technical information, such as:
• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Website usage information
• Cookie and similar technology information
The information collected depends on the website functions and technologies in use.
3. How we use your information
We may use your information to:
• Respond to enquiries
• Arrange and manage appointments
• Provide chiropractic and related healthcare services
• Maintain accurate clinical records
• Communicate with you about appointments and treatment-related matters
• Send appointment reminders
• Process payments and manage accounts
• Respond to complaints or concerns
• Provide information you have requested
• Maintain the security and functionality of our website
• Improve the administration and operation of our services
• Meet legal, regulatory and professional obligations
• Protect our legal rights and legitimate interests
• Send optional marketing communications where permitted
We only use personal information for appropriate and relevant purposes.
4. Our lawful basis for using personal information
Under data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
• Performance of a contract or steps taken at your request, such as arranging services or appointments.
• Legal obligation, where we are required to retain records or comply with applicable law.
• Legitimate interests, for appropriate administrative, operational, security and business purposes.
• Consent, where consent is the appropriate basis, including certain optional marketing, photography or testimonial activities.
• Applicable healthcare-related provisions, where processing health information is necessary for the provision or management of healthcare.
Health information is special category data. We only process it where both an appropriate general lawful basis and a relevant special-category condition apply.
5. Health and clinical information
If you become a patient, we may collect and maintain information about your health and care, including clinical notes, examination findings, X-rays, posture scans and relevant medical history.
We use this information to:
• Provide safe and appropriate care
• Assess your clinical needs
• Maintain accurate records
• Support continuity of care
• Communicate with you about your treatment
• Meet legal and professional obligations
• Respond appropriately to future concerns or enquiries
Clinical records may need to be retained for a significant period in accordance with applicable legal, professional, regulatory and insurance requirements.
6. How we communicate with you
We may contact you using the details you provide for:
• Appointment confirmations
• Appointment reminders
• Changes to appointments
• Treatment-related communications
• Administrative matters
• Payment or account queries
• Responses to enquiries
You may tell us your preferred contact method.
If you choose to communicate using email, SMS or messaging applications, please be aware that electronic communications may carry inherent security risks. We take reasonable steps to minimise the information included in communications.
7. Marketing communications
Where permitted by law, we may send optional information about:
• Clinic news
• Educational content
• Health and wellbeing information
• Events
• Services
• Offers and promotions
Marketing communications are optional and are not a condition of receiving healthcare.
You can withdraw your marketing preference at any time by contacting us or using the unsubscribe option provided.
We will not use identifiable patient photographs, videos, stories or testimonials for promotional purposes without appropriate permission.
8. Website forms and enquiries
If you submit information through our website, such as a contact form, enquiry form or booking request, we use the information to respond to your enquiry or provide the service requested.
Please avoid including detailed medical or highly sensitive information in general website contact forms unless specifically requested through a secure and appropriate process.
Where you need to provide health information, we will direct you to the appropriate patient registration or clinical process.
9. Cookies and similar technologies
Our website may use cookies or similar technologies to:
• Make the website function correctly
• Remember preferences
• Understand how visitors use the website
• Improve website performance
• Support relevant website functionality
• Measure marketing or advertising effectiveness, where applicable
Some cookies may be essential for the website to operate, while others may require your consent.
You can manage cookies through your browser settings and, where available, our cookie preference tool.
Further information is provided in our Cookie Notice.
10. Who we may share information with
We may share personal information where necessary, appropriate and lawful, including with:
• Members of our clinical and administrative team
• Healthcare professionals involved in your care, where appropriate
• Practice-management, booking or IT service providers
• Website hosting and technical service providers
• Payment processors
• Accountants and professional advisers
• Insurers or legal advisers where necessary
• Regulators or public authorities where legally required
• Emergency services where necessary to protect health or safety
Where third-party suppliers process information on our behalf, we take appropriate steps to ensure suitable data protection arrangements are in place.
We do not sell your personal information.
11. How we protect your information
We take reasonable and appropriate technical and organisational measures to protect personal information against:
• Unauthorised access
• Accidental loss
• Destruction
• Damage
• Unauthorised disclosure
• Misuse or alteration
These measures may include access controls, password protection, secure systems, staff confidentiality obligations, training and secure disposal of information.
No electronic system can be guaranteed to be completely secure, but we take the protection of personal information seriously.
12. How long we keep your information
We retain personal information only for as long as reasonably necessary and in accordance with applicable legal, professional, regulatory and insurance requirements.
Different types of information may be retained for different periods, including:
• Clinical records
• Appointment records
• Financial records
• Enquiry records
• Marketing preferences
• Complaints records
• Website and technical information
Clinical records may need to be retained for a significant period after your last visit.
13. Your data protection rights
Depending on the circumstances and subject to applicable legal exemptions, you may have rights including:
• The right to be informed about how your information is used
• The right to request access to your personal information
• The right to request correction of inaccurate information
• The right to request deletion in certain circumstances
• The right to request restriction of processing in certain circumstances
• The right to object to certain processing
• The right to data portability where applicable
• The right to withdraw consent where processing is based on consent
Some rights are not absolute. For example, we may be required to retain clinical records even where deletion is requested.
14. Requests for access to your information
You may request a copy of the personal information we hold about you.
Please contact us using:
Address: 207 St Johns Hill London UK SW11 1TH
Email: info@wandsworthchiro.co.uk
We may need to verify your identity before releasing information.
We will respond within the applicable statutory timeframe, subject to any lawful exemptions or restrictions.
15. Data protection complaints
If you have concerns about how we have handled your personal information, please contact us first so that we can investigate and try to resolve the issue.
You can contact us by:
Address: 207 St Johns Hill London UK SW11 1TH
Email: info@wandsworthchiro.co.uk
Telephone: 020 7228 7822
We will acknowledge and investigate complaints in accordance with applicable data protection requirements.
You also have the right to complain to the UK's data protection regulator:
Information Commissioner's Office (ICO)
16. International transfers
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that suitable safeguards are in place where required by applicable data protection law.
17. Third-party websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.
18. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law, guidance, technology or our services.
The latest version will be published on this page.
19. Contact us
If you have any questions about this Privacy Policy or how we handle your information, please contact:
Reflex Health Ltd t/a Battersea and Wandsworth Chiropractors
Address: 207 St Johns Hill London UK SW11 1TH
Email: info@wandsworthchiro.co.uk
Telephone: 020 7228 7822
Website: wandsworthchiro.co.uk
Privacy contact: Data Controller, Director or Manager
Document owner: Reflex Health Ltd
Version: 1.0
Effective date: 4.2.2026
Cookies policy
Created: 4.2.2026
This Cookie Notice explains how Reflex Health Ltd trading as Battersea & Wandsworth Chiropractors (“we”, “us” or “our”) uses cookies and similar technologies when you visit our website: www.wandsworthchiro.co.uk
We respect your privacy and are committed to handling information responsibly in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
1. What are cookies?
Cookies are small text files placed on your computer, tablet or mobile device when you visit a website. They allow the website to recognise your device and may help the website function correctly, remember your preferences, understand how visitors use the website, or support certain features.
Similar technologies, such as tracking pixels, scripts, local storage and tags, may also be covered by the same rules.
2. How we use cookies
Depending on the services and features available on our website, we may use cookies to:
• Ensure the website functions properly;
• Maintain website security;
• Remember preferences or settings;
• Understand how visitors use our website;
• Improve website performance and usability;
• Measure website traffic and engagement;
• Support embedded content, such as maps, videos or social media features; and
• Support marketing or advertising activity, where applicable and where consent is required.
We only use cookies and similar technologies for appropriate and lawful purposes.
3. Types of cookies we may use
Strictly necessary cookies
These cookies are essential for the website to operate correctly or to provide a service specifically requested by you.
They may include cookies required for:
• Website security;
• Page functionality;
• Form submission;
• Consent preference management; or
• Basic technical operation.
These cookies do not generally require consent where they are strictly necessary for the service requested.
Analytics and performance cookies
These cookies help us understand how visitors use our website, such as which pages are visited and whether the website is functioning effectively.
We will only place these cookies where the appropriate consent has been obtained, unless a specific legal exemption applies.
Functionality cookies
These cookies may remember choices you make, such as preferences or settings, to improve your experience.
Where consent is required, these cookies will only be used after you have given consent.
Marketing and advertising cookies
These cookies may be used to measure advertising effectiveness, understand browsing activity or support relevant marketing.
We will not place non-essential marketing or advertising cookies without obtaining the appropriate consent.
4. Your cookie choices
When you first visit our website, you may be presented with a cookie banner or consent-management tool.
Where applicable, you can:
• Accept all cookies;
• Reject non-essential cookies;
• Customise your cookie preferences; or
• Change or withdraw your consent at a later time.
You can withdraw consent at any time by selecting “Cookie Settings” or the equivalent preference-management link available on our website.
Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.
5. Cookies placed by third parties
Some website features may be provided by third-party services. These providers may place their own cookies or similar technologies on your device.
Examples may include services such as:
• Website analytics providers;
• Embedded video providers;
• Mapping services;
• Online booking or appointment systems;
• Social media platforms; or
• Advertising and marketing platforms.
Where third-party cookies are used, we will seek consent where required and provide appropriate information about their purpose.
Third-party providers operate under their own privacy policies, which we recommend you review.
6. Personal information and cookies
Some cookies or online identifiers may constitute personal data, particularly where they can be used to distinguish or identify an individual or device.
Where personal data is processed, we will do so in accordance with our Privacy Notice, UK GDPR and applicable data protection law.
For more information about how we collect, use and protect personal information, please see our: Privacy Notice.
7. Managing cookies through your browser
You can also control or delete cookies through your browser settings.
Please note that disabling certain cookies may affect the functionality or performance of parts of our website.
Information about managing cookies is available through the help section of your browser.
8. Changes to this Cookie Notice
We may update this Cookie Notice from time to time to reflect changes in technology, legislation, our website or the services we use.
The latest version will always be published on this page.
9. Contact us
If you have any questions about this Cookie Notice or how we use cookies, please contact:
Reflex Health Ltd trading as Battersea & Wandsworth Chiropractors
Address: 207 St Johns Hill London UK SW11 1TH
Email: info@wandsworthchiro.co.uk
Telephone: 020 7228 7822
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Related document: Please also see our Privacy Policy for information about how we process personal data.
